Legal
Refund Policy
Which services can be refunded
A new service can be refunded within 7 days of payment. Each service can be refunded once. After 7 days, payments to StealthRDP are non-refundable.
How to ask for a refund
Within the 7 days, open a ticket in the client area or write to support@stealthrdp.com, and say which service you want refunded.
Where the money goes
Refunds are paid back to the payment method you used: card payments to the same card, and cryptocurrency payments in the same cryptocurrency, to a wallet address you confirm with support. How long a card refund takes to appear depends on your bank.
Cancelling after 7 days
You can cancel at any time in the client area. After the 7 days, cancelling does not refund the current period: the service runs to the end of the period you have paid for.
Problems on our side
If a significant service disruption caused by our infrastructure remains unresolved despite our efforts, a refund may be granted after review, calculated on the remaining service days from our last message acknowledging that the issue cannot be resolved. No refund or replacement is granted when a solution from our support team cannot be integrated on the customer's side. Compensation does not cover personal damages.
When there is no refund
Services suspended or terminated for a breach of the Use of service rules are not refunded. A cryptocurrency payment below the amount shown on the payment page is incomplete: complete it, or request its refund through the payment gateway, whose fees and refunds StealthRDP does not control. See the Payment terms.