Common questions

StealthRDP specializes in providing robust Remote Desktop Protocol (RDP) servers, Virtual Private Servers (VPS), and dedicated hosting solutions. We offer pre-configured plans in the USA and EU regions, as well as a 'Build Your Own' custom VPS option that allows you to select your exact specifications.

Signing up is simple: 1) Choose your desired service (USA RDP/VPS, EU RDP/VPS, or Build Your Own) on our website 2) Select a plan and billing cycle that meets your needs 3) Complete the checkout process with your payment information 4) Receive your service credentials via email within minutes of payment confirmation 5) Log in and start using your new server!

Yes, you can upgrade your plan at any time through your client area. When upgrading, you'll only be charged the prorated difference between your current plan and the new plan for the remaining billing period. Downgrades are typically processed at the end of your current billing cycle. Please contact our support team for assistance with plan changes.

Yes, you can cancel your service at any time through your client area. For monthly plans, service will continue until the end of the current paid period. For longer billing cycles, please review our Terms of Service regarding potential refunds for unused service time. To retain your data, make sure to back up all important information before cancellation, as all data is permanently deleted upon service termination.

Our data centers are in Phoenix, Arizona (for USA plans) and Amsterdam, Netherlands (for EU plans). Choose the location closest to you or to the people and services the server works with for the lowest latency.

USA and EU plans offer similar specifications but are hosted in different geographic locations. USA plans are hosted in Phoenix, Arizona, and EU plans in Amsterdam, Netherlands. The main difference is latency - choose the region closest to your location or target audience for optimal performance. Resource allocations and pricing may vary slightly between equivalent tiers in different regions.

Our Build Your Own VPS option allows complete customization of your server resources. You can select your preferred CPU cores (1-32), RAM (1GB-128GB), and NVMe storage (20GB-2TB) based on your specific needs. You can also choose your preferred operating system, data center location (USA or EU), and billing cycle. This option provides maximum flexibility and ensures you only pay for exactly what you need.

We offer Windows Server 2019, 2022, and 2025. Linux images include AlmaLinux 8, 9, and 10; Alpine Linux 3.15, 3.19, and 3.23; CentOS 7, Stream 8, and Stream 9; Debian 10, 11, 12, and 13; Fedora 37, 38, 39, 40, 41, 42, 43, and 44; FreeBSD 13.2, 13.3, 14.0, 14.1, 14.2, 14.3, and 15.0; Rocky Linux 8, 9, and 10; Ubuntu 18.04 LTS, 20.04 LTS, 22.04 LTS, 24.04 LTS, and 26.04 LTS; openSUSE Leap 15; CloudLinux 9; Arch Linux Latest; and Oracle Linux 8 and 9.

All our plans include: dedicated IPv4 addresses, high-speed network connections (250 Mbps on every plan except Starter USA, which has 100 Mbps; the 250 Mbps plans can be upgraded to 1 Gbps), unlimited bandwidth (fair usage policy applies), full Administrator/Root access, NVMe storage, 24/7 uptime monitoring, and quick technical support.

Most services are live within 60 seconds of payment confirmation. The exact time depends on the operating system being installed and current system load; at busy times it can take a few minutes. You'll receive an email with your login credentials as soon as your server is ready.

All our RDP and VPS plans include full Administrator (Windows) or Root (Linux) access, giving you complete control over your server environment. This allows you to install software, configure settings, and manage users according to your requirements. We do not impose any restrictions on legitimate software installations or configurations.

We offer five billing cycles: monthly, quarterly, semi-annual, annual and biannual (2 years). The longer the cycle, the more you save compared with paying monthly: on most plans 4-7% quarterly, 10-13% semi-annual, 15-18% annual and 25-32% biannual. Savings differ by plan, and the Starter plans save less. Each plan shows its exact saving for the cycle you select on the plans page.

The saving is built into the price of each billing cycle, so you see the final amount before you order. You pay for the whole period up front. For example, if a plan costs €100 per month, a 16% annual saving means €1,008 for the year instead of €1,200, or €84 per month. The monthly price is the base price; there is no extra discount on monthly billing.

We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as select cryptocurrencies. For enterprise customers, we may offer additional payment options including wire transfers and purchase orders. Contact our sales team for more information about payment options for your specific location.

We do not currently offer a free trial period. However, every new service comes with a 7-day refund: if you are not satisfied within the first 7 days after payment, contact our support team and we refund it as account credit to your StealthRDP site wallet.

Yes. A new service can be refunded within 7 days of payment. Refunds are issued as account credit to your StealthRDP site wallet, not to the original payment method. After the first 7 days, services are non-refundable. Refunds may be considered case by case for significant service disruptions caused by our infrastructure, subject to review. See our Payment Terms for details.

Yes. Every server comes with a dedicated IPv4 address. If you need a different one, we can change it for a fee of €5 per IP change. Request it on WhatsApp, through a ticket in your client area, or by email at support@stealthrdp.com.

If you encounter technical problems, you can contact our support team on WhatsApp at +44 7441 426993, via the ticketing system in your client area, or by emailing support@stealthrdp.com. Our technical support team is available 24/7 and replies quickly. For urgent issues, message us on WhatsApp for the quickest response.

We implement multiple security measures to protect your data: 1) Physical security at our data centers including biometric access controls and 24/7 surveillance 2) Network security with enterprise-grade firewalls 3) Regular security patches and updates for host systems 4) Encrypted storage options available on request However, we recommend maintaining your own regular backups of critical data as an additional precaution.

We perform weekly backups of our entire server infrastructure for disaster recovery purposes. However, PLEASE DO NOT use your server as a storage solution for critically important data. While we take all precautions, servers can experience hardware issues or become unresponsive. It is your responsibility to perform regular backups of your important data. We cannot restore individual files if hardware issues occur. Remember: Your data's safety is ultimately your responsibility. We recommend implementing your own backup strategy for any data you cannot afford to lose.

Violations of our Terms of Service may result in immediate suspension or termination of your services without refund. Prohibited activities include illegal content distribution, unauthorized scanning or hacking attempts, spamming, operating botnets, and resource abuse affecting other customers. We strictly enforce these policies to maintain network integrity, service quality, and legal compliance. Minor violations may receive a warning, while serious violations will result in immediate account termination.

No. StealthRDP does not provide Microsoft Windows licences, SPLA licences, RDS licences, activation keys, or licensing services, even if requested. Windows Server Evaluation may be provided for evaluation/testing purposes and is Evaluation software, not a permanently licensed Windows installation. Customers using Windows are responsible for obtaining and maintaining any Microsoft licences required for their intended use. Customers may use their own eligible Microsoft licences where permitted by Microsoft's applicable licensing terms. Customers are responsible for determining whether their licence is valid for their intended hosted deployment. Full details are on the Windows licensing page in Docs.